Return and Exchange

We take every precaution to ensure the quality of our products, but if you find any defects or damage, please let us know within one week of receiving the product.

For returns and exchanges, please return the product to us within one week of receiving it. Returns and exchanges for customer reasons are only possible for unopened and unused products.

[Products that cannot be returned or exchanged]
- Sale items or products purchased with a coupon
- Products that have become scratched, stained, or damaged by the customer
- Products that are missing product tags or accessories
- Products that have been delivered more than one week ago

[Regarding return and exchange shipping costs]

- Returns and exchanges due to customer's convenience: Customers will be responsible for shipping costs

- Returns and exchanges due to defective or damaged products: Our company will be responsible for shipping costs

[Contact information]

Email: info@santajapan.co.jp

[Return address]

〒462-0837
OS Prince Heights Shirakabe Kita 107, 2-15-5 Osugi, Kita-ku, Nagoya, Aichi